Please read these Terms carefully before you create your account and submit your order to us. Please note that before creating an account, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to create an account or submit an order to us. These Terms will remain in full force and effect while you use our services, have an account with us, or order tickets, vouchers and merchandise (i.e. the “Products”), which we supply to you, as an authorised agent, in the name and on behalf of the organiser, promoter, venue, artist, performer, or other party promoting, organising and/or holding event at the venue (i.e. the “Promoter”).

We may amend these Terms from time to time at our sole discretion. Every time you order Products using our website or app, the Terms in force at the time of your order will supersede our previous Terms and apply to your order.

1. INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are. We are Ticket Wala LLP registered in Karachi, Pakistan. Our Limited Liability Incorporation No. is 0130855, and our registered office is at Room 703, 7th Floor, Hussain Trade Centre, New Challi, Karachi - 74200. Our registered NTN number is 5412309. We promote and sell tickets, vouchers and merchandise as an authorised agent in the name and on behalf of the Promoter.

How to contact us. You can contact us by telephoning our customer service team at +923310286867 or by writing to us at or Ticket Wala LLP, Room 703, 7th Floor, Hussain Trade Centre, New Challi, Karachi - 74200. Depending on the nature of your query, we may need to liaise with the Promoter on your behalf in order to resolve the issue. Please note that because we only act as an authorised agent, we have no control over how complaints are dealt with or resolved by the Promoter directly. As an agent, our responsibility only extends to forwarding any complaints you have on to the Promoter and liaising with them on your behalf where necessary, but we have no further liability to you. On occasion, some complaints can take up to 28 days to resolve, but be assured our intention will be to resolve the matter as quickly as possible.

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided at the point of purchase. "Writing" includes emails.

2. YOUR TICKETS AND ORDERS

If we are unable to accept your order, we will inform you of this in writing and a full refund will be issued. This might be because the Products are out of stock, or because you have ordered more than the stated maximum number of tickets available or because your payment has not been authorised or payment for the Products has not been received in full, or because we have identified an error in the price or description of the Product, or because the Promoter cannot deliver.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Age Restrictions. Where applicable these will be clearly displayed on the event booking page prior to purchase. By continuing with the purchase, you adhere to these restrictions.

Tickets may be restricted to a maximum number per person, per account, per payment account, per household. Any such restriction will be notified to you at the time you order the tickets. We reserve the right to reject any order of tickets or to cancel any number of tickets ordered in excess of this number without further notice.

We try to accurately display the information about the ticket locations on our website, app and order pages. This is information provided to us by the Promoter or venue, including (a) the information necessary to enable you to identify the seat or standing location you have selected; (b) information about any restriction which limits the use of the ticket (e.g. restricted view, obstructed or side view, or age requirements; and the face value of the ticket. However, the Promoter is responsible for providing such information and for ensuring that it is accurately displayed on our website, app and ultimately on the order pages.

Seating charts displayed on our site reflect the general layout of the venue at this present time. On occasion, the layout and specific seat location may vary without notice. We are not liable to refund any tickets if the chart displayed is not a true reflection when attending the event.

Licensed right. Each ticket provides you with a licence to occupy a seat or to stand in an area (as applicable) of a value corresponding to that value stated on your ticket. We reserve the right to provide alternative seats to those specified on the ticket where it is not possible to allow you to occupy the specific seat you purchased. In these circumstances, we will use reasonable endeavours to provide you with a seat of equal value to that which you purchased and where we are unable to do so we will reimburse to you the difference in value. We shall have no further liability to you as a result of the change in seats.

You may not resell or transfer a ticket if prohibited by law. If any resale (or attempted resale) of tickets is made in contravention of any law or the specific terms and conditions of the Promoter we may cancel such tickets. You are not permitted to combine a ticket with any hospitality, travel or accommodation service, merchandise and/or any other such package. You may not use tickets for advertising or promotional purposes or as competition prizes.

You become responsible for the goods from the time we deliver the Product to the address you gave us. We will not be responsible for any goods that are lost, stolen or destroyed. ‘Goods’ includes tickets, vouchers and merchandise. You own goods once we have received payment in full. Ownership or possession of a ticket or voucher does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket or voucher.

We may end the contract for a Product at any time by writing to you if:

• we reasonably believe that the order has been made fraudulently, in connection with a criminal offence or in any way that is illegal or unlawful, by the use of unauthorised robots, spiders or any other automated devices.

3. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use the personal information you provide to us in accordance with our Privacy Policy:

1. to supply the Products to you;
2. to allow the Promoter to supply the merchandise to you;

• to process your payment for the Products; and

1. if you agreed to this during the order process, to give you information about similar products that we provide and to send you our newsletter. You may stop receiving this at any time by contacting us.

We will only give your personal information to other third parties where the law either requires or allows us to do so.

4. PRICES AND FEES

The price of the Product booking fee and delivery charge (which are added to the total amount due) will be indicated on our website, app and ultimately on the order pages when you placed your order.

It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. If there is an error in the price of tickets you have ordered, we will give you the option of reconfirming your order at the correct price and/or cancel your tickets and refund the order in full.

Payment for the Products will be made through our website or app by using Datacash, Chargebee or a similar billing system. If your payment is not authorised, your order will not be processed. The Products must be paid before we dispatch them and/or before you can download them.

5. ENTERING THE EVENT

You must present a valid ticket to access the event. Removing any part of, altering or defacing the ticket may invalidate your ticket.

Promoter terms and conditions. A ticket only guarantees entry if you comply with the Promoter terms and conditions, copies of which are available from the Promoter upon request, such as, but not limited to, standards of behaviour and health and safety. You may be refused admission should you breach any of the Promoter terms and conditions. No refund will be given if you are refused entry or ejected due to your own behaviour.

Any ticket obtained in breach of these Terms or the Promoter terms and conditions shall be void and all, rights conferred or evidenced by such ticket shall be void. Any person seeking to use such a void ticket in order to gain or provide entry to an event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void tickets are non-refundable.

On occasion, the venue may have to conduct security searches to ensure the safety of the patrons.

The unauthorised use of photographic and recording equipment is prohibited.  Tapes or films may be destroyed.  Laser pens, mobile phones, dogs (except guide dogs) and your own food and drink may also be prohibited (please check with the venue). By attending an event you consent to filming and sound recording as a member of the audience.

The Promoter and we accept no responsibility for your personal property on route to, during or post event.

Latecomers will be admitted at a suitable break in the event, but admission cannot always be guaranteed.

Please note some events may include special effects such as, sound, audio visual, pyrotechnic effects or lighting effects. It is the customers responsibility to ascertain this information should it pertain to a medical related concern.

Please note that advertised start / finish times of events are subject to change and are beyond our control. No recompense will be offered should the advertised times change. 

6. REFUNDS AND CANCELLATIONS

Once you have purchased a ticket (or voucher) from us, you will not be entitled to exchange or to obtain a refund for that ticket (and voucher), unless the event is cancelled, rescheduled or materially changed.

Where we become aware that an event is cancelled, rescheduled or materially altered, we will use our reasonable endeavours to notify you using the details provided at the time of purchase. We may not always be able to do this and it is your responsibility to ascertain this information. If you wish to claim a refund you should notify us as soon as possible. You must return any unused ticket (and voucher) to us before we are able to process any refund as applicable.  As an agent, we have no control over and have no responsibility for the cancellation, rescheduling or making of material changes to the event programme. A “material change” is a change which makes the event materially different to the event that you could have reasonably expected. For the avoidance of doubt, the appearance of an understudy in place of a show’s headline star, or the change of a headlining artist from the ones advertised on a music festival line-up etc. are not a material change.

If an event is cancelled we may be authorised by the Promoter to issue refunds in which case we will refund you the face value of the ticket (and voucher) minus our booking fee of 10%. If tickets were delivered by us to you, this charge is non-refundable. Refunds will only be made to the account holder using Jazz Cash or Bank Transfer or any other billing system used for the order.

If an event has started and is cancelled part way through for whatever reason, we are not liable for refunds, unless we receive specific instructions from the Promoter. In such instances, we will contact all customers once we receive the specific instruction. If we refund we will minus our booking fee of 10% that was charged for our administrative services.

If the event is rescheduled we may be authorised by the Promoter to permit your tickets to an alternative date in which case tickets may remain valid and it is your responsibility to ensure their security. If you are unable to attend the new date, we will refund you the face value of the ticket (and voucher) minus the booking fee of 10%. If tickets were delivered by us to you, this charge is non-refundable, however all tickets must be returned to us unused before we can process the refund. Refunds will only be made to the account holder using Jazz Cash or Bank Transfer or any other billing system used for the order.

If we are not authorised or otherwise unable to issue refunds directly, we will be able to provide you with information as to whom you should contact to seek a refund, but we are not liable to you for such refund if you are unable to obtain a refund from the Promoter. 

7. Duties as a Ticket Wala user/ Customer Protocol

* Event attendees must behave responsibly during all Events. Verbal, written, or physical harassment, threatening physical actions and disorderly or disruptive conduct will not be tolerated and may result in removal from the Event. We are not liable for providing refunds if you are refused entry or ejected due to your own behaviour.

* Carrying any firearms, alcohol, drugs, controlled substances, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers is prohibited at all events. If any prohibited items are found in possession, that person will be penalized according to Pakistan's Arm's Ordinance, https://www.fia.gov.pk/files/act/9.pdf. To ensure prohibited items do not enter the premises, you may be subject to a security search at the gate of entry, where you and your belongings can be searched.

* The website cannot be used for any unlawful purposes; submitting any form of false, fraudulent, objectionable information that violates Ticket Wala's and partnered event promotor’s rights as stated in The Financial Institutions of Ordinance of Pakistan https://www.fia.gov.pk/files/laws/467787388.pdf

This includes using any promotional codes that have not been provided by us. Those who do not comply may be penalized according to FIA's Cyber Crime as an Electronic Financial Fraud https://www.fia.gov.pk/files/publications/860464251.pdf

* Any form of promotional material (unsolicited emails, links, advertisements, competitions) for commercial means cannot be shared through any form of online or offline methods without the approval of Ticket Wala or the Organiser.

* If we are unable to authenticate any information you provide during any registration, ordering, purchase, delivery, payment, or any other process, you will be contacted by our customer service and informed.

In such cases, you as the customer agree to comply and act as a facilitator to rectify the error at hand. This applies regardless of whether a case has occurred due to human error, transactional malfunction of website or other Ticket Wala operating systems, or errors from Ticket Wala payment partners.

8. INDEMNIFICATION & LIMITATION OF LIABILITY

8.1. Indemnification

You agree to indemnify, defend, and hold harmless Ticket Wala LLP, its affiliates, directors, officers, employees, agents, service providers, and licensors from and against any and all claims, demands, liabilities, damages, losses, penalties, and expenses (including reasonable attorney’s fees) arising out of or related to:

1. Breach of Terms – Any violation of these Terms, misuse of TW’s platform, or non-compliance with applicable laws.
2. Intellectual Property Infringement – Any claim that your uploaded content (including event listings, descriptions, images, and media) infringes upon a third party’s copyrights, trademarks, patents, or other intellectual property rights.
3. Event-Related Risks – Any claims, injuries, or damages suffered at an event, including accidents, security breaches, dissatisfaction, or cancellations.
4. Unauthorized Transactions – Any fraudulent, unauthorized, or disputed transactions, including chargebacks, misuse of promotional codes, or payment fraud.
5. Resale & Third-Party Transactions – Any claims related to unauthorized resale, transfer, or scalping of tickets, including legal or financial penalties imposed on you.
6. Third-Party Services & Failures – Any delays, discrepancies, or losses arising from third-party payment providers, financial institutions, or banking processes beyond TW’s control.
7. Technical Failures & Service Interruptions – Any losses due to server crashes, website malfunctions, API failures, data loss, cyberattacks, hacking, malware, or software vulnerabilities.
8. Event Cancellation & Changes – Any cancellation, postponement, rescheduling, or material changes to an event as determined by the Promoter, Organizer, or Venue.
9. Regulatory Compliance & Tax Obligations – Any violations of taxation laws, financial regulations, or local event laws caused by your actions or omissions.

8.2. Limitation of Liability

To the fullest extent permitted by law, Ticket Wala LLP shall not be liable for:

• Indirect or Consequential Losses – Any indirect, incidental, special, consequential, or punitive damages, including but not limited to, lost profits, business loss, reputational harm, or loss of goodwill.
• Website Malfunctions & Technical Errors – TW is not responsible for any website malfunctions, server failures, or system downtimes but will rectify such issues as quickly as possible.
• Financial Transactions & Third-Party Payment Issues – TW does not guarantee the accuracy, speed, or security of financial transactions and is not responsible for banking errors, payment gateway delays, or processing failures.
• Event Sales & Marketing Limitations – TW does not guarantee ticket sales and is only responsible for marketing as per the agreed scope.
• Errors & Omissions – TW is not responsible for errors in event details, seating arrangements, pricing, or ticket availability as provided by the Promoter.

8.3. Additional Financial Disclaimers

• Non-Refundable Fees – Any charges such as card processing fees, Merchant Discount Rate (MDR), payment gateway fees, bank transfer charges, delivery fees, platform fees, or service fees will be charged in addition to the ticket’s Face Value and are non-refundable.
• No Guarantee of Sales – TW is not liable for unsold tickets and does not provide any guarantee of ticket sales or attendance.
• Third-Party Settlement Risks – TW shall not bear liability for delays, discrepancies, or losses due to third-party banking processes, payment gateway errors, or financial institution failures.
• Unauthorized Instructions – TW is not responsible for any losses caused by incorrect or incomplete instructions provided by the Client (Promoter).
• Data Breaches & Cybersecurity Risks – TW shall not be liable for hacking, data breaches, or unauthorized access to customer or promoter data through third-party systems.

8.4. Force Majeure

TW shall not be liable or responsible for any failure to perform, or delay in performance, caused by an Event Outside Our Control, including but not limited to:

• Strikes, lockouts, or industrial action by third parties.
• Non-performance by Promoters, suppliers, or vendors.
• Riots, civil commotion, invasion, terrorism, or war.
• Natural disasters, including floods, earthquakes, pandemics, or fire.
• Internet outages, power failures, or public utility breakdowns.
• Government orders, new laws, or restrictions affecting events.

In such cases, TW will work with the Client to resolve the issue but shall not bear liability for delays, financial losses, or customer dissatisfaction arising from Force Majeure.